Last updated: September 2026
 

At Andes Approach, I respect your privacy and take reasonable steps to protect the personal information you share with me.

Andes Approach is an independently operated guiding business. I am the sole owner, operator and guide, and I personally manage bookings, communications, trip planning, operations and marketing.
 

This Privacy Policy explains what personal information I may collect, why I use it, how it may be shared, and the choices you have regarding your information.
 

1. Who is responsible for your information?

The person responsible for the personal information collected through Andes Approach is:

Lucas Scarpati — Andes Approach
San Carlos de Bariloche, Patagonia, Argentina
Email: scarpati.lucas@gmail.com
WhatsApp: +54 11 3326 5787
 

2. What information may I collect?

Depending on how you interact with Andes Approach, I may collect information such as:

• Your name and contact information, including email address and phone or WhatsApp number.

• Information you provide when requesting or making a booking.

• Your preferred dates, itinerary, activity and trip requirements.

• Information relevant to planning and safely conducting a guiding activity, when you choose or are required to provide it.

• Emergency contact information, when relevant to the activity.

• Payment and transaction information necessary to process your booking. I generally do not need to receive or store your full credit-card or banking details when payment is processed through a third-party payment provider.

• Communications you send to me by email, WhatsApp, contact forms or other channels.

• Information you voluntarily provide about your experience, including reviews, photographs or testimonials if you choose to share them.

• Technical information collected automatically when you visit my websites, such as IP address, browser type, device information and website usage information, depending on the services and settings used by the website provider.

Please do not send sensitive personal information unless it is genuinely necessary for your booking or safety.
 

3. How do I use your information?

I may use your information to:

• Respond to questions and inquiries.

• Provide information about Andes Approach and its activities.

• Process and manage bookings.

• Communicate with you before, during and after your activity.

• Plan routes, logistics and itineraries.

• Assess information relevant to the safe operation of an activity.

• Contact you in connection with changes, cancellations, weather or other operational matters.

• Process or confirm payments.

• Maintain booking and business records.

• Provide customer support.

• Comply with legal, accounting, tax or other applicable obligations.

• Improve my website, services and customer experience.

• Send marketing or promotional communications where permitted and where you have provided the appropriate consent.

I will not use your personal information for purposes that are incompatible with the reason it was collected without a lawful basis or, where required, your consent.
 

4. Information related to health and safety

Some mountain activities may require information relevant to your ability to participate safely, such as allergies, medications, previous injuries, medical conditions, fitness limitations or other relevant circumstances.

I only ask for this type of information when it is reasonably relevant to planning or conducting the activity safely.

Please provide accurate information that may affect your safety or the safety of the group.

I will treat information of this nature with particular care and will only use it for legitimate purposes connected with your activity, safety, emergency response or legal obligations.
 

5. How is your information collected?

I may receive personal information when you:

• Submit a contact or booking form.

• Email or message me.

• Contact me through WhatsApp.

• Make a booking.

• Make a payment.

• Communicate with me before or after an activity.

• Subscribe to a newsletter or other marketing communication, if offered.

• Visit or interact with my websites.

• Voluntarily provide information in person.
   

6. Third-party services

Andes Approach uses third-party services to operate parts of the business. These services may process some of your information on my behalf or independently according to their own privacy policies.

Depending on how you interact with Andes Approach, these may include:

• Wix, which provides website hosting and related website services.

• Carrd, where applicable, for website or landing-page hosting.

• Payment providers, when you make a payment online.

• Email and messaging providers, such as Gmail or WhatsApp.

• Analytics, advertising or website tools, where enabled on the websites.

• Other service providers that are reasonably necessary to operate the business.

These providers may process information on servers located outside Argentina or your country of residence.

I do not sell your personal information to third parties.
 

7. Payments

When you make a payment, your payment information may be processed directly by the relevant payment provider.

Where possible, Andes Approach does not store complete payment-card information such as your full card number or security code.

Payment providers may have their own privacy policies and terms governing how they process your information.
 

8. WhatsApp and other messaging services

If you choose to communicate with Andes Approach through WhatsApp or another messaging platform, the information you provide through that service may also be subject to the privacy policy and terms of that platform.

I use these communication channels primarily to communicate with clients, coordinate activities and respond to inquiries.
 

9. Website cookies and analytics

My websites may use cookies, analytics tools or similar technologies provided by Wix, Carrd or other third-party services.

These technologies may collect information such as:

• Pages visited.

• Approximate location derived from technical information.

• Device and browser information.

• How visitors interact with the website.

• Referral information.

• Other technical or usage information.

I may use this information to understand how people use the website, improve the site and, where applicable, measure the effectiveness of marketing.

The availability and operation of cookies and analytics may change as website providers and services are updated.

You can generally manage or restrict cookies through your browser settings.
 

10. Marketing communications

If I send promotional emails or other marketing communications, you may unsubscribe at any time using the available unsubscribe mechanism or by contacting me directly.

Unsubscribing from marketing communications will not prevent me from sending important messages relating to an existing booking, payment, cancellation, safety issue or other necessary service communication.
 

11. Sharing personal information

I do not sell or rent your personal information.

I may share information when reasonably necessary with:

• Payment providers processing a transaction.

• Website, hosting, email, booking or other technology providers.

• Service providers involved in your trip, when necessary to provide the service you have booked.

• Emergency services or relevant authorities when necessary for your safety or in an emergency.

• Professional advisers, where reasonably necessary.

• Government authorities or other parties when required by applicable law.

I only intend to share information that is reasonably necessary for the relevant purpose.
 

12. International transfers

Because Andes Approach relies on online services and technology providers, your information may be stored or processed in countries other than Argentina.

Those providers may operate internationally and may process information according to their own privacy policies and applicable legal requirements.

By using Andes Approach's online services and communicating with me electronically, you acknowledge that your information may be processed through these services.
 

13. How long do I keep your information?

I keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Managing and completing your booking.

• Maintaining appropriate business, accounting and tax records.

• Resolving disputes or handling claims.

• Complying with legal obligations.

• Maintaining necessary business records.

Some information may therefore be retained after your activity has finished where there is a legitimate business or legal reason to do so.
 

14. Security

I take reasonable measures to protect personal information against unauthorized access, loss, misuse or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

For this reason, I cannot guarantee absolute security of information transmitted through the internet, email, messaging applications or third-party services.
 

15. Children's privacy

Andes Approach is not specifically directed toward children.

If an activity involves a person under the applicable age of majority, information may be collected from or provided by a parent, guardian or other authorized adult where appropriate.

I do not knowingly collect children's personal information for marketing purposes.
 

16. Your rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

• Know what personal information is held about you.

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of information where legally permitted.

• Object to or restrict certain uses of your information.

• Withdraw consent where processing is based on consent.

• Request information about how your personal information is being used.

Some of these rights may be subject to legal exceptions, including obligations to retain certain information.

To exercise a privacy right or ask a question about your personal information, contact me using the details below.
 

17. Argentina — applicable privacy law

Andes Approach is operated from Argentina and aims to handle personal information in accordance with applicable Argentine privacy and data-protection requirements, including Law No. 25,326 on the Protection of Personal Data and its implementing regulations, as applicable.

Argentine law provides individuals with rights relating to access to and correction of their personal data.

Where applicable, individuals may also contact the Agencia de Acceso a la Información Pública (AAIP), the Argentine data-protection authority, regarding personal-data matters.
 

18. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes in the business, website, technology, legal requirements or the services I use.

The updated version will be published on this page with a revised "Last updated" date.
 

19. Contact

If you have any questions about this Privacy Policy or how Andes Approach handles your personal information, please contact me:

Lucas Scarpati — Andes Approach
Email: scarpati.lucas@gmail.com
WhatsApp: +54 11 3326 5787
San Carlos de Bariloche, Patagonia, Argentina
 

I will do my best to respond to privacy-related requests within a reasonable period.
 

Andes Approach
Find your own way into the Andes.